You have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason and without incurring any penalty, in accordance with applicable consumer protection laws.<\/p>\n\n
Complete the following form. You will receive an automatic confirmation email once we have registered your request. The return will be processed within the legal timeframe applicable to your purchase. <\/p>\n\n
EU Directive 2011\/83\/EU establishes several categories of goods and services that are exempt from the 14-day right of withdrawal.<\/p>\n\n
When purchasing digital content (such as downloadable files, streaming videos, online courses with immediate access, software licences, etc.), and where you expressly request immediate performance of the service while acknowledging that you thereby waive your right of withdrawal, the 14-day withdrawal period shall no longer apply (Article 16(m) of Directive 2011\/83\/EU). Express consent is collected during the checkout process. <\/p>\n\n
If you ask us to commence the provision of a service before the expiry of the 14-day withdrawal period, you will retain your right of withdrawal; however, you must pay a proportionate amount corresponding to the services provided up to the point at which you notify us of your withdrawal (Article 14(4)(a) of Directive 2011\/83\/EU). Your express request will be obtained during the checkout process. <\/p>\n\n
Items made according to your specifications or clearly personalised, goods that are liable to deteriorate or expire rapidly (perishable products), sealed items that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery, and sealed audio or video recordings or sealed software that have been unsealed after delivery are excluded from the right of withdrawal \u2014 Article 16(a), (c), (d), (e) and (i) of Directive 2011\/83\/EU. <\/p>\n\n
Quedan excluidos del derecho de desistimiento los servicios vinculados a una fecha o un per\u00edodo de prestaci\u00f3n concretos, como alojamientos no destinados a vivienda habitual (hoteles, alquileres vacacionales), alquiler de veh\u00edculos, transporte de mercanc\u00edas, servicios de restauraci\u00f3n y servicios de ocio, como las entradas para eventos (art. 16, apartado 1, de la Directiva 2011\/83\/UE).<\/p>\n\t
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.<\/p>\n\t\t\n\t\t
\n\t\t\tYour withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.\t\t<\/p>\n\n\t\t